Worst website Experience

The Discovery App and website never work optimally at any given point. This time I had to write a review because it was especially frustrating. After a 40-minute call with one of their agents, he finally managed to direct me to the connected care section, because I needed to access a virtual consult from my day-to-day extender benefit. Only to find the site is down (it just keeps showing the loading wheel, but the page does not load). After some time, he gave me Dr Levy's contact details where I can book the session because it seems the site is having difficulties. When I contacted Dr Levy, he was keen to do the consult but could not log in to the connected care app, where the consult must happen. I mean, why provide a benefit and make it so hard to access or doesn't even work? I feel completely betrayed because we make decisions about which provider to go with based on what they can offer and the value added. It is also so frustrating that the website doesn't do what it needs to do. The same thing happened when I tried to register for Vitality. It kept on giving me an error message when I had to submit the form. Then an agent calls and says, "It does that, we can only do it on the phone". Why make me fill in details, only to have to tell me that "no" actually this is how it works? This sucks.