Worst servoce received

I took out this medical aid cover with Buhle Khumalo effective 01.01.2025 and advised her that I need the main member to be my spouse and I be the beneficiary.

I received the welcome pack and noted that the details were incorrect as I was noted as the main member, I then called the call center and was advised that I will need to complete a form with the changes, which I did. I have been calling Discovery in the last 2 days just to get an email address where these documents could be sent…… to no avail. The consultant I spoke to this morning said I will need to upload the documents on to the website……………. Surprisingly, no one in Discovery can assist with this process.

Its amazing how no one in the 6 people I spoke to were able to assist, I am so frustrated at this point and my cover has not even started. The last person gave me incorrect cellphone numbers to contact the financial advisor that initially assisted me.

Please cancel the whole thing if I have to now beg for assistance. I mean.....***!!