Worst services

I found out from my doctor that Discovery has removed them from the Network, I called Discovery on the 30th of August to find out what is going and on and mostly why i wasn't informed. Spoke to Liezel who had no answers or solutions. All she could say was they sent me an sms on the 20/08/2018. I never received anything from Discovery and all communication to me from them have been via email. i can only go to selected doctor yet they remove them doctor and don't even inform me. Surely this isn't right, i have 2 children on medical aid my daughter is not even 2 and you have removed my doctor and are not even offering a replacement. Instead you tell me to go to a doctor a complained about and requested you to remove on my profile. His practice was closed from 20/12/2017 till 15/01/2018 so people are left with no doctor, he is never at the surgery, he consults via the telephone and when you query the medication he is giving you then you get a prescription which Discovery will not pay for because the doctor must dispense medication. You have failed to inform me of changes to the scheme yet refuse to cancel the membership so i can get other medical aid. this was supposed to be cancel on the 30th so i can be registered on the new medical aid as of the 01/09/2018 but that couldn't happen because you didnt cancel this so I am stuck paying for medical aid without a doctor. i requested written explanation to why this happened and why I am left to suffer till today no one has contacted me. I called on Monday 03/09 and spoke to Thando who confidently responds I dont know. Why am I calling and paying for such service? Yes it is impossible for a human being to know everything but you are in that position to assist customers if you dont know you ESCALLATE the query. I DONT KNOW is not and should never be an answer. It is now the 5th and this hasn't been resolved. What is the way forward??????????????????