1 reviews | Active since May 2017

02 May 2017, 14:30

Worst service yet!

<p>I am sick to death of waiting on line, being cut off numerous times, waiting a week for someone to return my call, getting incorrect information, being promised a callback, the list goes on. </p> <p>It's been weeks trying to get help with my S Health app linking to Discovery. They promised to call me back but I am still waiting a week later.</p> <p>I am fedup of rejected claims! Even when I ask Discovery beforehand what codes they require and make sure that the codes given are on my invoice it still comes back rejected "incorrect codes".</p> <p>I have wasted phone calls, airtime and lots of my time calling Discovery, that when and if they decide to pay me back it will probably amount to my expenses!!</p> <p>So now I am totally unhappy and extremely upset at this service. I can only hopethat this will reach Discovery and they will decide to call me and sort everything out once and for all!</p> <p>One of my claims is a few days short of becoming stale. That's how long they take!</p>

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Replies (3)
Discovery Health
Discovery Health's reply02 May 2017, 15:14
Official

Dear lynne-veldsman

Thanks for reaching out. We are investigating the issue and we will contact you shortly.

Regards
Discovery Health Service Team

Discovery Health
Discovery Health's reply02 May 2017, 15:14
Official

Dear lynne-veldsman

Thanks for reaching out. We are investigating the issue and we will contact you shortly.

Regards
Discovery Health Service Team

Discovery Health
Discovery Health's reply04 May 2017, 14:55
Official

Dear lynne-veldsman

We have sent you information regarding your query via email.

Regards
Discovery Health Service Team