Worst service of them all.

After canceling my medical aid at work in June 2018,I was told that i would receive a refund on my accumalated savings in october.I waited up until that time receiving no feedback so i gave them a call on the 17th of october.The agent told me that the moneys were already transfered the day before and that i should wait.A bit sceptical i asked her to wich account number the money was sent to,to my surprise they sent it to a old account i closed a few years back so i told her thats my old account and she said if so the money will bounce back to them and that i should update my details so that when it comes back they would refund me.So i did that and waited again not getting any feedback.So i called them again and they told me the money never came back and it shows that it went through,so at that very moment i went into the bank and was told there that my old account number was given to a new client and that i had to contact discovery to do a recall on that money.I phoned discovery and told them about what happened and they started the recall on the 22nd of october.Iwas told it could take atleast 7-10 days they would get back to me,its been almost a month now still no feed back from discovery and my bank is stil waiting on the action to be completed by them.My refund ammounts to R26000 that is not pocket change.membership number: ********** 90