PL
Penelope L

1 reviews | Active since Jun 2016

05 Feb 2026, 06:49

Worst Service Key Care Department

I called discovery on the 04th February 2026 to request for dentist list in Polokwane..I requested for the list to be emailed me...The lady I spoke to did not have any interest in helping me..at first she said I must get a pen and write the list down and I told her I want the list emailed..she responded by saying it's okay but she will not email the list immediately as another call will come in and she has to attend to..why worry about the next client when the current client is not assisted? She has not even emailed me the list because she doesn't take her clients serious..I'm so dissapointed

0
Replies (3)
Discovery Health
Discovery Health's reply05 Feb 2026, 10:42
Official
Dear Penelope L 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
PL
Penelope L's update05 Feb 2026, 12:20
Reviewer Update
Noted
Discovery Health
Discovery Health's reply06 Feb 2026, 11:03
Official
Dear Penelope L 

We have been in touch with you to answer your comments. 

Regards 
Discovery Health Servicing Team