Worst service in my life!

<p>My pain started on the 5th July 2017, that evening was rushed to my GP with etreme pain to my chest, back and abdomen. This is my primary GP on the Key care plus network. Was told that he was on vacation so i had to see the locem dr filling in for him. She examined me and said I have a severe case of ulcers told me I have to take medication will soon feel better. which i did not. On the 7th July 2017 was rushed to trauma at Life Mountedgecombe Hospital, as the severity of the pain was still there. Was seen by GP in trauma. He put me on a drip and ran some blood tests. The drip did not help. He then said that he would have to admit me and run some tests due to an infection in my stomach. Unfortunately i was not able to be admitted due to the fact that I am still under a year on this medical aid and they will have to check for non disclosures. So I was discharged. Suffered the entire weekend in Pain thinking i have Ulcers so i just continued with my medication. On Monday went to see my secondary GP who then diagnosed me with Ulcers again and put me on a stronger dose of meds. He said that i should feel better by tomrrow, tomorrow came and there was no change in the intensity of the pain that i was experiencing. So i called him up ( 2nd GP) and told him that I am still in pain and i think i need to go to hospital. His response was that he had treated me and he will not send me to hospital. So that afternoon i was rushed to trauma again. Seen by another GP on call. Was sent for tests and a scan and found out i have gall stones. NOT ULCERS. That was the reason for the meds not helping and me still being in pain. They tried to admit me but no luck as the second authorization failed. I then went home and till today have not received an answer as to what is going on with the auth. its still pending and has been through so many processes and thats the reason for my waiting. I even went as far as speaking to your Key Care Authorization Manager, she told me that they are waiting for the standards department to get back to them and if i am in so much of pain then i should seek help at a government instituition! I have previously been a member of this medical aid and i have never in my life been treated like this. Such pathetic service. If you can not help me then please be straight forward with me instead of dragging me through all these dumb processes. I am a paying client, i did not expect this to happen to me. I am disgusted at the deteriation of your service at Discovery, which is supposed to be one of the best medical aid companies in S.A!</p>