Worst service I have ever received.

The service is shocking and never ending. My birth for my daughter was pre approved then on admission I get declined. This just being the start. Once my baby is born my husband tried to put my daughter on his discovery membership. This taking almost half the month which we had to pay for and my daughter would only be covered once we paid an eft of R1110. We paid this amount and sent the proof of payment. I called almost every day to get feedback and was finally told my daughter was on cover and was given a savings of R280 for Dec. Then my husband bank account gets debited for January and an additional R1110 as they say they never recieved the proof of payment. Twice on the same issue discovery never had things documented on the system. The first was that we had requested cover for my daughter for 1 dec 2018 one the one call I made I was told I requested the cover from 1 jan 2019 so in other words my husband and I are *****. Cause we did the application together on line. Now the payment isnt reflected on the system yet I was told my daughter will not be covered unless the EFT payment for R1110 was made might I add for a savings of R280 is ridiculous