Worst Service from Discovery Vitality

I contacted Discovery Vitality on the 27 September 2019, I informed them that I’m leaving my current employment and my employer will terminate my medical aid and my vitality. I requested the consultant that when they receive this request my vitality must not be canceled and can be billed on my payment personal account. Discovery Vitality Consultant stated that it will not be cancelled. On the 1st of October 2019, I received a confirmation that my vitality was canceled. I contacted discovery vitality they informed me that they cannot help me with this query I need to contact Bankmed since my medical aid is with them they will activate my vitality. I contacted Bankmed they couldn’t help. after being transferred for more that 14 times, one of the discovery vitality consultant assisted me on activating the vitality, she advised that my full benefit , status and my points will be reinstated this will take up to 48 hours to clear. This was on the 3rd of October 2019. Even today my benefits are not activated or appearing on the app. I’m so disappointed with the service I received from Discovery vitality after I’ve been active for more than 2 years. It’s a shame having consultants who can’t even help you. I expect better from you guys, honestly after my experience with this I wouldn’t recommend Discovery Vitality to anyone.