1 reviews | Active since Feb 2019
Worst service from discovery, 6 months and my issue still not resolved and no follow up from the reps
Its a month later after receiving a call from a discovery representative who responded to my complaint on Hello Peter. He assured me that he would help me or at least get back to me in due course. I asked him to provide me with his e-mail address and he instead promised that he would e-mail me and I would get the address when he e-mails me. Now I have to contact them again so that I explain my problem with them all over again. If my counting serves me right, its now six months on and a simple issue has not been resolved. To summarize, I got refunds from discovery and paid them back to the scheme as soon as they came through. I also sent them my bank statements for us to reconcile this. Now I see that I still receive automated e-mails saying that I owe them the money. It now seems like their response on this platform is to rather save face than helping their customers whom they claim to provide world class service. I need someone to help me on this, if not can someone please help me escalate this problem ?
We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.
Regards
Discovery Health Servicing Team
We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.
Regards
Discovery Health Servicing Team
This is a year later and I am still receiving phone calls from call center agents saying I owe you money yet we went through the process of me providing relevant documentation and proving that I do not owe anything. All i keep on hearing is that your system says I owe you money. In as much as you say you are a wolrd class service provider, this needs to reflect in how you resolve customer problems. I sent through all my bank statements with all the proof and but still no one is listening to me . Please help me resolve this .
This is a year later and I am still receiving phone calls from call center agents saying I owe you money yet we went through the process of me providing relevant documentation and proving that I do not owe anything. All i keep on hearing is that your system says I owe you money. In as much as you say you are a wolrd class service provider, this needs to reflect in how you resolve customer problems. I sent through all my bank statements with all the proof and but still no one is listening to me . Please help me resolve this .