1 reviews | Active since Sept 2014
Worst service from a medical aid providor
<p>I have tried since Feb 2017 to provide Discovery health with a new client namlely my sister. We required some assistance and all we got was pages of information. I have sent emails, called your call centre and have requsted assistance from someone who can provide us with some cer*****y regarding the best possible option. Unfortunately due to the Consumer Protection Act no one at Discovery can provide us with this assistance. Therefore would it be advisable to set up a meeting with your General Manager to ascertain some form of assistance or guidance or is discovery so arrogrant that it is now about profit margins and not about it clients at all. I have never experience such terrible service that I would advise people reading this to try other providers as we have had no other option to to request assistance from other medical aids that believe in a 24 hour turnaround time and not 3 month no assistance turn around time. </p> <p>Is Discovery in trouble? Must be if they are treating new potential client like this!!! So disappointed by this behaviour!!!</p>
Dear labuschagnejean
We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.
Kind regards
Discovery Health Service Team
Dear labuschagnejean
We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.
Kind regards
Discovery Health Service Team
Dear labuschagnejean
We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.
Kind regards
Discovery Health Service Team
Dear labuschagnejean
We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.
Kind regards
Discovery Health Service Team
Dear labuschagnejean
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Service Team
Dear labuschagnejean
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Service Team
Dear labuschagnejean
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Service Team
Dear labuschagnejean
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Service Team
To whom it may concern,
Still no solution except for the brilliant PR speech which is I'm sorry. No accountability, no making your client satisfied.... Such a positive experience.......So no positive feedback on this matter. Just a waste of my time and the mere though of your organization makes me sick and I'll be sharing this entire expeience with my board social media following. Can't believe you think after months of aking for something simple that you somehow think making excuses is the way to resolve this. Must be a shortfall in relationship management or the lack of understanding of those two words. So if you're reading this.......save yourself from the monster we call the Discovery Health Service team. Maybe you should let your third party agents take charge as they understand what it means to resolve problems.
But have a great day further,
Mr LabusChagne
To whom it may concern,
Still no solution except for the brilliant PR speech which is I'm sorry. No accountability, no making your client satisfied.... Such a positive experience.......So no positive feedback on this matter. Just a waste of my time and the mere though of your organization makes me sick and I'll be sharing this entire expeience with my board social media following. Can't believe you think after months of aking for something simple that you somehow think making excuses is the way to resolve this. Must be a shortfall in relationship management or the lack of understanding of those two words. So if you're reading this.......save yourself from the monster we call the Discovery Health Service team. Maybe you should let your third party agents take charge as they understand what it means to resolve problems.
But have a great day further,
Mr LabusChagne
Dear labuschagnejean
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Service Team
Dear labuschagnejean
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Service Team
Please be aware that nothing was resolved and we are going with a another medical aid providor as Discovery is the cancer of all organisation and is not interested in providing a good services to its curerent clients nor prospective client either. If you are reading this, please keep away from Discovery as they can't even handle a simple admin task so how will the handle your healthcare. Save yourself from this experience.
With regards,
Mr LabusChagne
Please be aware that nothing was resolved and we are going with a another medical aid providor as Discovery is the cancer of all organisation and is not interested in providing a good services to its curerent clients nor prospective client either. If you are reading this, please keep away from Discovery as they can't even handle a simple admin task so how will the handle your healthcare. Save yourself from this experience.
With regards,
Mr LabusChagne