Worst service for a. serious injury

On 18 December I had my head slammed in a door. I have a medical insurance and I used funding from them on 20/12/2022 when I felt really ill. due to my injury. I had a brain scan, saw an opt****logist and was diagnosed with post concussive syndrome.

Finding is limited so my doctor Pp**** for a pmb for my injured eye as well as a TBI since my brain is bruised. I need to see a neurologist and get rehab for abnormal eye and hand movement, and balance. I also have memory and loss of concentration. The pmb application has been in review for about 3 weeks but more documentation has been asked for twice. I sent pmb apps everything but after numerous phone calls I still have no answer. I need treat ment and had to postpone my doctors appointment on 8 March to 15 March because of this rediculous delay in a serious injuury. I am unable to even drive since my eyesight has been compromised. I'm writing this review in good faith that somebody will help me. I'm disappointed to say the least