Worst Service Ever!!!!

It's with a heavy heart that I have to come here and complain. I wanted to open a hospital plan for my 80 year old mother with discovery. A lady by the name of Boitumelo Lichakane was very eager to help. We filled out the forms then she proceeded to tell me I needed to get an affidavit for my mom to say she has not been on medical add since 1989 and can not remember the name of the medical aid. We got this done and I emailed her all the paperwork on the 11 January . I emailed her again on the 13 and again the 14 January. No response. I tried calling in and was told she's busy but will ask her to phone me back. NOTHING!! I emailed again on the 15 January and again the 17 January . Boitumelo did not bother getting back to me re my application or return any of my calls. This is very unprofessional. I landed up phoning in again and complained as I wanted my mom to be covered by the end of January. They told me that the application was incomplete and they will send me forms to fill out. I could not open this password protected from and kept emailing them to please help. On the 19 January Boitumelo eventually emailed me to say she was not in Monday and only saw my application only on Thursday and sent it through to the application department and she is busy rectifying the mistakes!? I'm not sure how she only saw my application on Wednesday as I sent it through on Sunday the 11 January. I spoke to someone else who emailed me the forms I could not open and I have to get another affidavit for my mom saying she is on SASSA. This was not asked for in the beginning. I have a letter from SASSA so not sure if this will be accepted. Needless to say my mom's application has been manually deleted due to the incompetence of their staff and I have to reapply. Obviously Discovery has enough people and us minority are not important. Very very disappointed.