WORST SERVICE EVER !!!! Do not recommend

The lack of urgency and unwillingness to help is appalling. I needed Authorisation for a procedure that was quite urgent. I haven’t eaten in 36 hours or had fluid for 14 hours with the medication already taking affect in order to prepare for me for my procedure. I escalated my authorisation about 4 times as the general turn around time was 8-16 hours. Even in escalated state it was still 8-16 hours and apparently i could get ahold of the reviewing department because they don't have phones ????? No one could provide feedback not even the person reviewing my authorisation... I even spoke to management and the same answer looped over and over it takes 8-16 hours!! This is ridiculous!! A day later i was called back and they were still busy reviewing my authorisation meanwhile i have already missed my theatre time a day ago!! I am still in pain 2 days later with no appropriate feedback. WOULD SERIOUSLY NOT RECOMMEND. DISCOVERY doesn't understand that we are sick people in hospital they treat it like a business.