MM
Mbali M

1 reviews | Active since Jun 2020

15 Jun 2020, 20:42

Worst service ever

My problem has been going on for months, from them terminating My contract because i am diabetic to them refusing to assist regarding My being added as a dependent on a new policy effective the 1st of April 2020, i have been doing this with them since March and I've spoken to CRM's, TL's and everybody keeps pushing Me from pillar to post, i have spent hours on calls with multiple people, using my airtime to call the very company that terminated My contract and still, nobody will help, I've submitted every form, paid all premiums and still, nobody will do this right, i have a chronic illness that i have to pay from My own pockets because they won't assist, goodluck to anybody who wishes to be part of such a company, it aggravates Me every time just thinking that i have to call for such *********** service

0
Replies (2)
Discovery Health
Discovery Health's reply17 Jun 2020, 08:20
Official
Dear Mbali M
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply19 Jun 2020, 16:45
Official
Dear Mbali M
 
We’ve contacted you to discuss your query. 
 
Regards 
Discovery Health Servicing Team