Worst Service Ever!!
<p>Most pathetic service from Discovery Health. On Classic Comprehensive but what bad service you get! Paying over R8000 on your Self Payment Gap and trying to get this cleared from their side is impossible. You phone everyday 4-5 times holding on for 30 min or more just to be told you claim are still being processed. Rediculous!!! Who has that kind of money to pay in one month. Worst worst service ever! Claims are not processed and you are expected to pay your medical bills whilst your medical aid is costing your R8637 per month and on top of that you have to dig up another R8000. I am done with them. Think even Steve Biko's service would be better::(</p>
Dear Cornelia
Thank you for bringing this matter to our attention.
We’ve confirmed that the claim in question has been processed and accumulated towards closing your self-payment gap. Further details to the claim has been discussed with you telephonically.
Please accept our sincerest apologies for the delay in resolving this matter. We can assure you that this is not the level of service we strive to deliver and will ensure that this is addressed internally.
Regards
Discovery Health Servicing
Dear Cornelia
Thank you for bringing this matter to our attention.
We’ve confirmed that the claim in question has been processed and accumulated towards closing your self-payment gap. Further details to the claim has been discussed with you telephonically.
Please accept our sincerest apologies for the delay in resolving this matter. We can assure you that this is not the level of service we strive to deliver and will ensure that this is addressed internally.
Regards
Discovery Health Servicing