SP
Selome P
1 reviews | Active since Apr 2013
20 Aug 2015, 16:12
WORST SERVICE EVER
I made contact with the call centre ON THE 18/08/2015 time: 13:55PM. Ask what plan will cover a procedure. The consultant then put me on hold for a long time I then decided to put the phone down. So I've send a email informing the department of the shoddy service I have been receiving thus far all I received was an acknowledgement that my email was received and a call centre agent will call me. Today is the 19th and I'm still waiting for someone to make contact with me.
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
21 Aug 2015, 15:32Hello Selomem,
Thank you for your comment.
Please accept our sincerest apologies for the way your query has been handled. Discovery Health is committed to ensuring that all our clients receive unparalleled service and should there be any deviations from this commitment, we will ensure that any inconvenience caused to our members, receives urgent attention.We confirmed that you have been contacted and your queries resolved.
Please do not hesitate to contact us should you require any assistance in future.
Regards
Annelize
Thank you for your comment.
Please accept our sincerest apologies for the way your query has been handled. Discovery Health is committed to ensuring that all our clients receive unparalleled service and should there be any deviations from this commitment, we will ensure that any inconvenience caused to our members, receives urgent attention.We confirmed that you have been contacted and your queries resolved.
Please do not hesitate to contact us should you require any assistance in future.
Regards
Annelize
Discovery Health's reply21 Aug 2015, 15:32
Official
Hello Selomem,
Thank you for your comment.
Please accept our sincerest apologies for the way your query has been handled. Discovery Health is committed to ensuring that all our clients receive unparalleled service and should there be any deviations from this commitment, we will ensure that any inconvenience caused to our members, receives urgent attention.We confirmed that you have been contacted and your queries resolved.
Please do not hesitate to contact us should you require any assistance in future.
Regards
Annelize
Thank you for your comment.
Please accept our sincerest apologies for the way your query has been handled. Discovery Health is committed to ensuring that all our clients receive unparalleled service and should there be any deviations from this commitment, we will ensure that any inconvenience caused to our members, receives urgent attention.We confirmed that you have been contacted and your queries resolved.
Please do not hesitate to contact us should you require any assistance in future.
Regards
Annelize