NB
Nasreen B

1 reviews | Active since Mar 2015

10 Mar 2015, 20:37

Worst service ever

In December I added my husband onto my medical aid, as we are only allowed to add dependents on once a year. 2nd January he became ill and had to be hospitalised, Discovery would not authorise his stay after numerous calls we finally received an emergency auth, which could be cancelled if they found out that it was a non disclosure, they then had to wait on the PMA from his GP, After about 5 days in hospital they found that he has a tumour, he was then discharged and a motivation was sent for a MRI to be done, Needless to say its been one hell road after the next, I was accused of non disclosure and threatened that he would be cancelled off the plan as he was at the GP in December before I submitted his application, OF COURSE I disclosed this and that is why he has an exclusion, but obviously Rosanna was so lazy to check that when she said he will be cancelled I had to tell her to check the initial application, My savings is exhausted and I am now receiving bills because they have not paid the bills yet nor have I received any communication for 3 weeks. So WELL DONE discovery on your pathetic service, I still have a husband who cannot be treated, yet you gladly take my PREMIUMS

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Replies (1)
Discovery Health
Discovery Health's reply11 Mar 2015, 10:26
Official
Hello NasreenBMoosa,

Thank you for your comment.

I am currently investigating your query and will contact you to provide feedback.

Kind regards
Danita