Worst Service Ever

<p>They are quick to take your money but when they need to pay out a legal claim they come up with stories. I submitted two claims one for me and one for my wife. Mine got paid and not my wifes. I called and spoken with Matthew and he said that he will sort it out. I called the next day and spoke with Gugu and said that she will get MAtthew to call me this was yesterday. Up untill now now one called me. I called in today and spoke with a Manager Jamie. Firstly no help at all. not even showing no signs of being apologetic and trying to blame me. But its Discoveries system that is a problem</p> <p> </p> <p>The only reason I am with Discovery is because of my company. But trust me I am speaking with my HR right now wrt changing medical aid providers.</p> <p> </p> <p>Also I feel that Jamie needs to be trained on how to deal with clients. As a manager she should no this or does Discovery not care for their clients.</p> <p> </p> <p>She keeps telling me about turn around time. But if you did you jobe perfectly then we would not be here discussing turnaround.</p> <p> </p>