Worst Service Ever

<p>So sick and tired of calling Discovery to get a memebership card, Afraid to think if there was a real problem what service would i get. Last year december i added my Spouse to my Medical aid and was advised i would get the membership card by January 2017 and from January to date numerous calls have been made with no success i keep hearing the same story that it was sent and i should wait i doubt it takes 3-4 months for a card delivery.</p> <p> </p> <p>Today i call again and speak to a consultant named Bongiwe, I asked her were i sthe card she says its captured on her system, i then tell her please speak to your manager as she sounds more lost than me. She makes me hold for 25 minutes straight listening to that dreadful music. She comes back and say that the card was sent and signed for i ask her were was it sent to and she gives me and address that i have never heard in my life.</p> <p> </p> <p>This is pathetic as i am Paying for a service which we cannot use.</p> <p> </p> <p>I deal with customers on a daily basis and this Service is the worst by far. If you guys cannot sort out this simple card issue i will be cancelling my medical aid altogether.</p> <p> </p> <p>Unhappy Client</p> <p> </p>