Worst service. Discovery medical aid

I'm experiencing the worst ever service from this service provider. Then I have a non medical person xoliswa nongalo that keep declining my claims. I've had an operation and my vastibular nerve was cut off due to a rare condition called SCDS I would like her to google that and see howmany people in SA have this condition, hence the reason there is only one Dr in the western cape that can perform this operation. I'm being told it's a voluntary use of non network provider... Halooo there is no one else IN THE WESTERN CAPE. I got ill at work and was rushed to Milnerton mediclinic where they could not help me. This same clinical team requested a lot of paperwork motivational letter CT scan reports and still after getting this info that I had to run around for they just decline it. Do we ask to get sick? This is how discovery treat you when you really need them. I'm really disgusted with this service. The medical aid wants you to say leave the operation as you cannot afford it. WHY DO WE HAVE A MEDICAL AID? discovery broke contract with Chris Barnard hospital and they're the only hospital in western cape who can assist me. I hope your medical team that make this decision face much worse issues in life. You don't care but believe me karma is a thing that will catch up with u