WORST SERVICE!!

On 2 October 2021 my husband had an accident and injured his arm - ACCORDING TO DISCOVERY WHICH I CALLED MORE THAN ONCE - It was confirmed that it WAS AN EMERGENCY!! We are on the Classic Smart plan, I called Discovery to ask if we should then go to our Network Hospital to get the accounts covered, Discovery confirmed that we should, and we decided to go to Wilgers Hospital (26 kilometres from our house - but a Network hospital) and seeing as though Discovery more than once told us that we should go to this Network Hospital in order to assure our accounts would be covered, we did so....not at our convenience because Unitas which is an excellent hospital is 1.2kms from our house. We arrived at Wilgers hospital and waited for +- 5 hours - which we also accepted...but now moths after the fact, after I spoke to the senior manager at the Trauma Unit at Wilgers hospital who did everything possible to assist us, Discovery refuses to pay the account ??? R656.10 - IT WAS AN EMERGENCY?!?!? WE CALLED TO CONFIRM UPFRONT THAT WE SHOULD GO TO A NETWORK HOSPITAL IN ORDER TO ASSURE THE CLAIMS WOULD BE PAID? The greatest of all is - I have a lady at Discovery on recording assuring me that the claims would be paid if we went to Wilgers hospital...

Discovery - there are major problems with your Medical Aid - and judging from the horrible rating on Hello Peter I now see that there are more serious issues at Discovery than we realized.

I am part of a multi national company who has offices overseas as well and will be suggesting at our annual board meeting that we should get an alternative medical aid!!!