Worst service 😒

I had the worst experience with discovery trying to sort out my husband's claims and had to call to follow up and the consultant who answered on the customer care line did not know how to handle my query and kept me for 39 min and cut the call while I was talking and frustrated at the fact that I have to keep explaining the same thing over and over again.I rated him 1 because that's what he deserves.

Query for claims department for ZG NHLAPO ID ***.

Refer to email he sent after verification of details on 4 April 2025 at 13:15 whuch lasted 38 + min by client Zenzele Update Contact Detail Notification -MailRef#***#-and listen to call recording and give feedback as it's unacceptable that we now have to follow up on something that was discussed on the 20th March and email proof received from agent who dealt with claim and requested invoices from Lancet and Jackpersad and partners to which no feedback has been given by Discovery since the 20th March.

Please investigate with claims department and give feedback on resolution.