Worst service award goes to…

After changing my plan earlier in the year due to financial constraints it has been one hassle after the next with constant miscommunication between your departments, since the plan change not one of my debit orders have been correct. Ridiculous amounts each month that when questioned , challenged and fought against them miraculously is brought down to what it should be just for me to have the same ****** issue next month. My account has now been put on hold again due to you not deleting the correct amount , this is your issue and not mine , if it is not rectified do not think you can hold me responsible for premiums on a So called service that you provided when it’s in fact suspended. You are trying to charge me for a previous months debit amount that I was suspended by one of your team members when in fact I was up to date with payments , I refuse to pay that when I was wrongfully suspended. Feziwe has been my point of contact and let’s just say I think she skipped the customer service training days.

My email thread is there for you to investigate this Discovery as I refuse to take phone calls as it proves fruitless beyond reasonable explanation.

Get your act together , honestly this is ****** appalling