Worst Service and still no feedback

Till date I am still awaiting feedback there are excuses every single day waiting for more documents there are not one more document they have not requested. Phoned them no they promise they will get back to me today and yet again no one did. Don't take Discovery medical aid if you want to live as they are of no help in a case of an emergency!! Every agent is just a new ref number and no solution. They quick to phone once you review but ****ty service from them still continues!!!!