SD
Stef D
1 reviews | Active since Nov 2012
11 Jan 2016, 18:36
Worst service and process
For over a month now I am trying to change my Debit order account details on the website, I phoned over 6 times with various ppl trying to help my but the option is not available in my profile, Ive been a client for over 9years but they cant assist me to correct my debit order details, pathetic.<br> <br> I haven't got access to print out the generic forms, fill them out it and scan them back in, but nothing has been done to assist or resolve the issue.
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Discovery Health's replyOfficial
14 Jan 2016, 15:55Hello Stef Michael,
Thank you for your comment.
Please accept my sincere apologies on behalf of Discovery Health for the manner in which your query was handled.
Discovery Health is committed to ensuring that all our clients receive unparalleled service, and should there be any deviations from this commitment, we will ensure that your concerns are addressed in order to ensure that no other member experiences the same service.
I have emailed you further details on your query.
Should you have any further concerns please contact us on ***.
Regards
Keymira
Thank you for your comment.
Please accept my sincere apologies on behalf of Discovery Health for the manner in which your query was handled.
Discovery Health is committed to ensuring that all our clients receive unparalleled service, and should there be any deviations from this commitment, we will ensure that your concerns are addressed in order to ensure that no other member experiences the same service.
I have emailed you further details on your query.
Should you have any further concerns please contact us on ***.
Regards
Keymira
Discovery Health's reply14 Jan 2016, 15:55
Official
Hello Stef Michael,
Thank you for your comment.
Please accept my sincere apologies on behalf of Discovery Health for the manner in which your query was handled.
Discovery Health is committed to ensuring that all our clients receive unparalleled service, and should there be any deviations from this commitment, we will ensure that your concerns are addressed in order to ensure that no other member experiences the same service.
I have emailed you further details on your query.
Should you have any further concerns please contact us on ***.
Regards
Keymira
Thank you for your comment.
Please accept my sincere apologies on behalf of Discovery Health for the manner in which your query was handled.
Discovery Health is committed to ensuring that all our clients receive unparalleled service, and should there be any deviations from this commitment, we will ensure that your concerns are addressed in order to ensure that no other member experiences the same service.
I have emailed you further details on your query.
Should you have any further concerns please contact us on ***.
Regards
Keymira