WORST SERVICE

Discovery Health allows Vitality to take preference over my medical aid, my medical aid is suspended every month because Vitality claims I owe them money, and I never subscribed to Vitality. Every single month I have to borrow money to call Discovery Health to resolve this issue, I am currently unemployed but I cannot go without medical aid as my son is diabetic. How on earth can I have this issue every month since March, now I am getting calls from Dr visits that I owe cash because they were rejected payment because my medical aid is suspended. FOR 6 MONTHS!??? HOW DOES A COMPANY LIKE DISCOVERY NOT FIX AN ISSUE LIKE THIS? HOW IS VITALITY MORE IMPORTANT THAN CHRONIC MEDICATION FOR MY SON WHAT THE HELL IS GOING ON THE WORST PART OF IT IS THAT I CALLED THE DURBAN BRANCH THIS MONTH AND I WAS UNFORTUNATE ENOUGH TO SPEAK WITH RISHAAD, SPONGILE AND THEMBISILE THAT PUT ME ON HOLD UNTIL I RAM OUT OG AIRTIME AND NEVER CALLED BACK? HOW CAN 3 DISSAPOINTMENTS HAPPEN AT THE SAME CALL CENTRE? THIS IS UNBELIEVABLE!!!! HOW HAS A COMPANY LIKE DISCOVERY DROP IT'S STANDARDS SO LOW????