1 reviews | Active since Apr 2015
worst service
<br> <br> I know there are so many medical aid whom I can join and not rely on discovery health of which at the end of the end I am not happy and I always get to be helped by the same woman Jillian Buys who is not well trained about customer service, well my employer policy says we must all be on Discovery health unless I am a dependent on someone else medical aid.<br> <br> <br> <br> <br> I JOINED DISCOVERY HEALTH IN December 2013 and all went well it even covered for my daughter in 2013 from 1st Dec to 06Dec when she was admitted in hospital I was very excited and happy with the service I even convinced my husband to join Discovery health, he then joined and we have different medical aid but same Med Scheme (Discovery).<br> <br> <br> <br> <br> all horror started last year in June when we both decided to be on one med aid, I went back to my employer and explained that I want to cancel my medical aid and I want to join my husband by then I was on Classic Delta Saver and my Husband was on Essential Saver, we both send through the applications and Discovery later rep**** to say I am on a lower plan I have to reinstate my previous medical aid. I didn't have a problem with that but I only requested my medical aid to sta
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware.
The Standards Team informed you of our decision, you will have to contact them directly for further information.
Kind regards
Danita
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware.
The Standards Team informed you of our decision, you will have to contact them directly for further information.
Kind regards
Danita