Worst service! 3 business days = almost a month for discovery

My doctor submitted a PMB form on my behalf on the 27th of January. This is a PMB that has been approved in 2018 and 2019. I called multiple times and still no feedback. My application was sent for a review and was approved by the review department on the 7th of February. However, it was yet to be approved by the PMB department. I called discovery on the 7th, 13th and 17th of February. The consultant on the 17th of February assured me that I will receive feedback within 3 business days. I have yet to receive feedback. I will be lodging a formal complaint with the CMS council as I cannot go to the doctor to get the help I need all because of discovery.