Worst service

<p>Discovery does not know how to communicate with clients.</p> <p>When calling, I get put on hold for majority of the lengthy phonecalls, when e-mailing, majority of the time I only receive automated responses with reference numbers and I am hardly ever responded to.</p> <p>When changing my plan type, I filled in all the forms and sent in all the required documents and when the first debit order went off I was still billed for the old plan type. I then phoned in to query this and their response was that I had "missing and incorrect information" however nobody communicated with me to inform me of the situation.</p> <p>I was also asked to choose specific GP on my plan and 3 months after doing so I visited my GP for the first time since my plan change. On arrival I was informed that I had to pay cash because my medical aid does not work with them, but again, nobody communicated with me to inform me of the issue. When claiming the consultation fee, I received nothing but an automated response and two days afterwards it was supposed to have been captured, however there was no response. I then called in only to be informed that it hasn't been captured because the form told me to choose from their list. Therefore they chose to simply ignore my request instead of contacting me and informing me of their reasoning.</p> <p>My membership is income based and when my income decreased intensely (as it goes down in Winter) I sent them the necessary forms to change my income band but the won't because their average works out that I should stay in the same income bracket, so even though my last two salaries have amounted to the lower income bracket they still charge me for the higher one.</p> <p>I have had nothing but a horrible experience with Discovery and all I've had to do is run after them and dight with them the whole year. I have decided to withdraw my membership as of this month as a person can only take so much. "Well done" Discovery.</p>