Worst service
On the 13/04/2016 my son had to be rushed to casualty! When we arrived I paid my R270 once off fee! However they could not verify whether I had a waiting period due to me changing my medical aid! I'm upset due to the fact that they could not contact the call centre just to verify whether there is a waiting period as they only work from 08:00 to 17H00! A medical emergency should be first priority why have working hours! You should be ashamed of yourself as they had to transfer my son to a public hospital and I have medical aid! I'm disgusted and dissapointed by this! I don't need anyone to call me from your company! Kindly work on your company objectives if you want to retain clients! Let me not waste my time any further I have a sick son to take care of! <br> <br>
We are sorry to hear you feel this way.
We realise that these are trying times for you but we would like to clarify our position. Discovery Health Medical Scheme has arrangements in place with all private hospitals and there are provisions in place for after-hours authorisations so this situation is definitely concerning to us.
It is difficult for us to comment on what occurred in this instance without having all the relevant information available. Please rest assured that we will be in contact with the Hospital Manager to gain better insight on what occurred so the necessary failure in service can be addressed.
I have sent you an email my contact details should you require any further assistance or support on this matter. Please don't hesitate in letting me know.
Regards
Fazeela
We are sorry to hear you feel this way.
We realise that these are trying times for you but we would like to clarify our position. Discovery Health Medical Scheme has arrangements in place with all private hospitals and there are provisions in place for after-hours authorisations so this situation is definitely concerning to us.
It is difficult for us to comment on what occurred in this instance without having all the relevant information available. Please rest assured that we will be in contact with the Hospital Manager to gain better insight on what occurred so the necessary failure in service can be addressed.
I have sent you an email my contact details should you require any further assistance or support on this matter. Please don't hesitate in letting me know.
Regards
Fazeela