Worst service

I just move to Discovery Keycare and I was on another medical aid. The lady I spoke to when I app****, I told her I can't have a waiting period because of my chronic disease and my chronic medication. She said I will not have a waiting period. I wanted to go to the doctor as I have a side effect from one of my chronic medications. Now when I spoke to them to find out to which network doctor I can go to. They tell me I have a 3 month waiting period on all my benefits. Meaning I can't even go to hospital. No one told me that I have a waiting period. All they can say is they are sorry someone had to tell me.