nK
nontle K

1 reviews | Active since Aug 2011

21 Jul 2017, 11:15

Worst pathetic Service Ever

<p>I've been calling discovery since lastweek regarding my PMB claims which they declined when the DR was claiming them and which I have remaining.</p> <p>They agreed the fault is on their side but to date I haven't heard anything excpet for being told it's the system that kicks them out and should wait,Mushim Rajah who I was advised is a manager but suspect is just an agent because of the service I'm getting from him is unproffesional.</p> <p>If discovery health system are stuck so my health to has to stop because of them,it's been a week I mean really no but there's no solution.I'm recoverying from dipression but they make it I'm more depressed that ever and can't even see my physcologist because of the pending query.</p> <p>I'm angry and fustrated</p>

0
Replies (5)
Discovery Health
Discovery Health's reply21 Jul 2017, 11:40
Official

Dear nkeswa

We are sorry to hear about your frustrations. We are investigating your case and will get back to you as soon as possible.

Regards
Discovery Health Servicing Team

nK
nontle K's update21 Jul 2017, 12:42
Reviewer Update

I'm expecting a response before end of business today or else I'm taking the matter further

nK
nontle K's update24 Jul 2017, 11:51
Reviewer Update

I'm devastated as I have not received an form of update or response from Discovery,this goes to show their service

Discovery Health
Discovery Health's reply25 Jul 2017, 16:10
Official

Dear nkeswa

We have emailed you confirmation that this query has been resolved. Please let us know if you have any questions.

Regards
Discovery Health Servicing Team

nK
nontle K's update26 Jul 2017, 09:55
Reviewer Update

I'm not happy with this at all,I only received emails with transaction history which I do not understand ,I would really appreciate it if someone can contact me and explain as to how has my query being resolved.