LK
Lydia K

1 reviews | Active since Dec 2017

04 Dec 2017, 13:07

Worst or non existent CUSTOMER SERVICE

CALLCENTRE CUTS YOU OFF ONCE OPTIONS SELECTED,ONLINE HELP IS AUTOMATED SO THEY JUST GIVE YOU ADDS AND INFO THAT YOU DONT WANT.E-MAILING THEM IS NO GOOD AS THEY SEND YOU AN AUTOMATED EMAIL THAT YOU WILL GET A REPLY WITHIN 2-3 BUSINESS DAYS....AFTER TOPPING UP MY AIRTIME 3 TIMES TO SPEAK TO SOMEONE,YOU GET CUT OFF,ALL I WANT ARE AUTHORISATION CODES FOR MY LABOUR AS IM DUE ANYTIME,BUT THEY DONT CARE...WORST SERVICE FROM DISCOVERY THAT I HAVE EXPERIENCED AFTER NUMEROUS REQUESTS FOR THE SAME THING.

0
Replies (2)
Discovery Health
Discovery Health's reply04 Dec 2017, 14:46
Official

Dear Kalu558

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply06 Dec 2017, 14:45
Official

Dear Kalu558

Please check your email inbox for our final feedback.

Regards
Discovery Health Servicing Team