ZH
Zain H

1 reviews | Active since May 2013

29 Dec 2023, 09:50

Worst Medical Scheme Ever!

This is the worst scheme known. I've had issues with both Discovery Health and Discovery Bank!

The schemes are designed to work for the company and only the company. I had ri choose a lower plan as it is the most feasible. The other plans are designed to make the individual pay at a certain point!

The service from the call centre stinks! I've only had 1 guy that sorted my issue out after 3 hours on the phone with different agents.

The first agent even gave me an incorrect email address!

What makes it worse is a simple thing like having the call centre open 24/7 or at least later on all days of the week (regardless of public holidays) is not met.

If I had a choice, I would have selected a medical scheme that actually has their clients best interests at heart.

I would never recommend Discovery anything to anyone!

0
Replies (1)
Discovery Health
Discovery Health's reply29 Dec 2023, 10:22
Official
Dear Zain H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team