Worst medical scheme

Am angry and disappointed with the way discovery has handled my case with them. I have been their client for the past 10 years and in the past 5 years I had to work outside SA. I went home in August 2018 and came back to the country am working in September 2018, also had medical issue and ended up in hospital while I was home. Everything was approved as I needed to get admitted and get surgery done while I was home for vacation. I discovered that my medial aid was cancelled in June 18, and I found out because my son was very sick and could not get admitted in hospital in October 2018.It didn’t make sense since, a month before I was home and got approvals and admitted in hospital. Since am the main member and am out of the country I could not go to their offices and sort out the issues, so I had to send a mail to get everything sorted. In saying that, I had sent mails back and forth from 16/10/18 till 30 Sep 2019. My anger in this is that, as a client I was not at fault. I didn’t not have any defaults on any account and also all paper work was sent to all the staff relating to different departments from11/10/18 to Denis Moodley, 9/11/18 to Randal Bosman for Declaration forms,3/12/18 -12/12/18 to Shanna Singh for payment notification , then 23/07/19 Festa De Ber confirmed my mail relating the pending amount and will escalating to other departments. In all the mails I have been sending back and forth from Oct 18 I have been requesting for them to reinstate my membership. Then came home on in 19 Sep 19 and went to their head office to understand what went wrong???? Mind you, my kids were not covered and had paid discovery and my medical was not reinstated. Spoke to a nice gentleman, cant remember his name (I think he was the manager) and transferred the case a wonderful guy by the name of Bonga. He assisted me as much as he could and told me he will escalate my problem to find out what went wrong. Which he did, because I got a call from a Wassim Seedat, on the 23/9/19 wanted to know the story. As I was in the bank when he called, he promised to call back. Unfortunately, he didn’t and got an email on the 30th Sep 2019 that I need to apply for a new membership. I am very disappointed in that none of this was my fault in the beginning, why was my medical aid stopped from June 18? Who gave them the authority to stop my medical aid? Even after sending several emails with proof of communication and payments they still refused to reinstate my membership. I feel it’s a money scheme because I have not claimed for years and now conveniently, I must open another membership. That’s bull... I will never ever recommend Discovery medical scheme to anyone.