BM
Babalwa M

1 reviews | Active since May 2012

31 Jul 2023, 07:41

WORST MEDICAL AID, WONT PAY CLAIMS

My daughter fell ill in February at around 9pm, I had to call an ambulance in . The ambulance took her to Life St Dominic's hospital where she was kept overnight for observation , after a few hours the doctors decided to admit her. Because Life St Dominic's had no beds, they transferred her to their sister hospital Life East London Private Hospital. She spent just over a week . When it came to paying the med aid played hide and seek . I was told some PMS forms were sent to the treating doctor. A guy called Taariq from Discovery called me and I asked , is there anything I can do to help with this PMS form they are needing to fast track the process, he told me "No they usually handle it when it's reached that investigation". Now I'm getting calls from the attending doctor and the hospital with claims to blacklist me. I am of the view that if you are doing your investigation then it is your job to follow up on the investigation and it should not be that when you are not getting the feedback, I the person who has no part in the investigation should be liable. I am going to take this to court if I have to. I cannot be held accountable for your failure to follow up on an investigation you started just because you do not want to pay. My credit profile will not suffer because of this

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Replies (1)
Discovery Health
Discovery Health's reply31 Jul 2023, 11:05
Official
Dear Babalwa M
 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team