Worst medical aid with pathetic service

Disgusting customer service by discovery.

I've joined discovery medical aid some time in 2018, the plan which was suitable for me was the key care plus.

In November 2018 I've experienced a very bad eye infection which required an hospital admission.

I'm now already in such a bad and stressful situation but obviously this doesn't matter because discovery is going to make it a whole lot worse!

So my doctor fills in the authorization forms and sends it to discovery. I then wait for 2 whole weeks with numerous calls back and forth only for discovery to decline authorization, I then let it go.

There after my doctor says if I cannot get admitted then I need to be referred to another specialist, we follow the same above procedure and yet again discovery gives me the run around and there after declines my authorization once again I let that go as well.

In February 2019 I got very sick and visited 2 different GPs to get two different options on my illness. Both GPs issued various blood tests and prescribed medication. Two weeks into it my condition gets worse and I visit the doctor again where he examined me and advised I need to visit a specialist physician. So he fills in all revelent documentation and I request to sent the documents to discovery by myself thinking it would fasten the process.

How wrong was I!!!

I'm already highly stressed and really ill. And to make matters worse I now have to go back and forth with discovery for a simple authorization!

Day in and day out I call the call center only to be told a million different things!

STILL AWAITING FEEDBACK DISCOVERY!!!!!! This really is pathetic service and a really dumb procudure!!

Weather or not this is the lowest plan or not the fact remains that we are still paying a high premium!!!!

I expect to receive good treatment, good customer service and prompt feedback!!

And oh I WOULD LOVE TO VISIT DOCTORS WHILE I AM ILL NOT WHEN I'M BETTER!!!

THIS IS THE WORST MEDICAL AID ANYONE COULD EVER CONSIDER TAKING!

IT MAKES YOU MORE SICK THAN ANYTHING!