WORST MEDICAL AID TO WORK WITH

Seems Discovery has finally lost the plot. You take ages to process claims, if I did not call the Dr about my account you would most likely have never told them you are not paying half the bill.

On 11 August I had needed R1100 to clear the SPG. This amount just seemed to never decrease. Is you APP just slow or does your finance department struggle with + and -. You take forever to either pay or reject claims and then reversed funds out of the service providers account. I had a call 7 months after the bill was cleared with the service provider to settle it again because you made a mess of the finances and simply reversed the funds. HOW THE HELL? No wonder Dr's has patients pay directly and claim themselves so they don't have to deal with you. SORT OUT YOUR SYSTEMS and at least try to do something well. Bring back emails for me to have correspondence in writing as I cannot trust a word said over the phone.