Worst Medical Aid service provider ever with the most inefficient staff members.

If I could give them less than 1 star I would have. We were Discovery Health clients for 25 years, but they have disappointed us over the years so many times that we eventually moved to another medical aid Jan this year. There is an account for my Spinal Conservation Programme evaluation that they haven't paid the service provider and I have been fighting with them since September last year about this same invoice. They kept on telling me it's been escalated or their systems don't speak to each other and every time I had to deal with yet another person who promised to call me back with the resolution and then they never did. Now, I am no longer a client and the account is still outstanding and the service provider is looking at me to pay for it. I have already paid for the claim partially, but I refuse to pay more for their stupidity, inefficiency, and problematic systems. Poor, poor client service. They love to take your money every month, but when it comes to payment it is being "escalated". It has been escalated so many times that the claim must be on the CEO's desk by now. I have phoned them 12 times already and still no joy. I will never recommend Discovery Health to anyone who wants good service and value for money. They are just the pits.