WM
Wade M

1 reviews | Active since May 2023

19 Jul 2023, 15:30

worst medical aid provider

Pathetic service through and through.

I was on discovery medical aid from 2016 until 2023, which is when we transferred the medical aid into my wife's name. There has been no Gap in cover, and when i cancelled my medical aid, I asked the advisor can we not transfer the medical aid in her name. he assured me there will be no problems as there is no gap as long as we sort it out with in 90 days from the call. now they do not want to cover my wife's pregnancy, added a waiting period for pre-existing conditions, however this condition was while she was on the medical aid with discovery. pathetic through and through. all this while we are still paying them every month.

0
Replies (4)
Discovery Health
Discovery Health's reply20 Jul 2023, 06:46
Official
Dear Wade M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply20 Jul 2023, 12:12
Official
Dear Wade M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

WM
Wade M's update27 Jul 2023, 15:17
Reviewer Update
Cant believe im having to wait a week to get this sorted out. I now have the call recording which backs my claim, but now no one response and yet im meant to pay my premiums every month
Discovery Health
Discovery Health's reply08 Aug 2023, 14:55
Official
Dear Wade M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team