Worst Medical Aid in South Africa to Deal with

On the 07 January 2016 i submitted a claim to PPN for an optical claim that i had to pay directly through to the optician for my 2 children. on the 11 January 2016 i received a reference number from PPN, 435422. PPN then submitted the claim to Discovery on the 19 January 2016 (Batch number 1092) for payment to be made to myself. I have spoken to the medical aid everyday for 3 weeks only to be told on every call that the payment will be made within 3 days. i have received reference numbers and told that i will be receiving calls backs with feedback but to date all the calls between myself and the medical aid was initiated by myself. I wouldn't advise anybody to deal with Discovery as not only do they not keep up to their word but their agents don't even know what is happening within their own company. i am logging this complaint on the 10 February 2016 over a month after my claim was submitted after yet again receiving no joy.