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Clarissa L

1 reviews | Active since Feb 2020

14 Mar 2022, 09:00

Worst Medical Aid

I have been struggling for 3 months to get our companies medial aid sorted. In 3 months I could only use my medical aid for about a month because it gets suspended every now and then. I get no feedback from the consultant that was suppose to assist me. His name is Mashudu Monyayi. I had to postpose my sons surgery 2 times already. This is the worst service ever!!

0
Replies (6)
Discovery Health
Discovery Health's reply14 Mar 2022, 10:11
Official
Dear Clarissa L
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
CL
Clarissa L's update15 Mar 2022, 08:08
Reviewer Update
Good day , still no feedback, how hard can it be to give costumer service?
Discovery Health
Discovery Health's reply15 Mar 2022, 14:25
Official
Dear Clarissa L
 
We contacted you to discuss your concerns.
 
Regards 
Discovery Health Servicing Team
CL
Clarissa L's update17 Mar 2022, 12:44
Reviewer Update
Good Day - however it is till not resolved?
CL
Clarissa L's update18 Mar 2022, 08:00
Reviewer Update
this is unacceptable. The medical aid was paid for this month however it is suspended due to non payment. We cannot pay now on the app as discovery loaded banking details that was not even supp**** by us. This has to be activated today. Pathetic service
Discovery Health
Discovery Health's reply23 Mar 2022, 13:02
Official
Dear Clarissa L
 
We have been in contact with you.
 
Regards 
Discovery Health Servicing Team