Worst ****ing medical aid ever

I asked for a quote from discovery for medical aid and the lady from discovery who is the Sale consultant agent contacted me on the 30th of June 2023 about the medical and I asked her I looking for a plan who is the same as essential delta saver and don't have so much co-payments for doctor visits or for my wife's pregnancy in the future which will cover my wife's labor and the Sale consultant suggested me key care plus because it covers in our area and then got problems with the medical plan and I called them on the 24th of November 2023 about the problem and asked if I was looking for the recordings from the 30th of June 2023 when I took out the medical then they sent me an email back with a document what they say the turnaround time for the call recordings to be provided is 2 weeks and I sent another email and said the Sale consultant agent should answer my emails but she doesn't want to answer me and until this day we have problems with Discovery about my wife's pregnancy about the co-payments and her GP doctors who can only cover her and they say we can't move to another plan and my wife's due date is in April and nothing is sorted out I'm looking for ****ing answers it doesn't help discovery keep quiet but their ****ing service is ****ing worst can the manager of discovery contact me within 48 hours or I drive to your head office and making big trouble because they want to herd the people where you can