WORST EXPERIENCE WITH A MEDICAL SCHEME

<p>Good day</p> <p> </p> <p>On the 7th February 2017 I was booked into a Life hospital for my scheduled spinal cesarean section.</p> <p>I had at four month pregnant phoned Discovery for an authorization and advised the consultant that I would only know closer to my due date whether I would be having a schulded spinal cesarean or natural.</p> <p>The consultant than further confirmed that this would not be a problem, I need only phone in again once the decision had been made and indicate which procedure I would be having and gave my an authorization number so long.</p> <p> </p> <p>I was in hospital for three days as manditory with cesareans and was was discharged without complications.</p> <p> </p> <p>A week later we started receiving statements with unpaid accounts from the attending doctors and blood test labs. All of these stated unpaid by Discovery. This has gone on monthly since Febraury 2017. We specifically choose the Discovery Classic Core scheme because it was the best one available and was just what we needed for my travelling husband. This scheme clearly states in its agreement that ALL accounts from all doctors, specialist attending to a patient in hospital is 200% covered.</p> <p> </p> <p>Thus it was to our disbelief when these accounts started been sent to us for payment as all these procedures, tests and check ups were done whilist I was in hospital for those three days.</p> <p> </p> <p>Now here comes the pathetic part, when we phoned Discovery on different occasions we were told they appologise it seens to be problem on thier side. However these accounts kept on reaching us.</p> <p>When phoned in again one of their consultants told us that I had only been in hospital for a day and authorized for one day hospital stay. When has any person heard of a woman who has a cesarean section and recovers within a day?!! Or of a hospital that discharges a cesarean section patient the same day as the birth of her child? This is shocking and indicateds total incompetence of the consultant that issued the authorization.</p> <p> </p> <p>We seek now that Discover own up to their incompetence and rectify this mess.</p> <p>I will strongly discourage any person that is seeking a medical aid/ Hospital plan provider from approching Discovery.</p> <p> </p> <p>Kind Regards</p>