Worst experience in the last 15 years!! Administration nightmare

Worst experience in the last 15 years!! Their apologies does not cover my bills! Have been in communication since December 2021 on moving from Discovery to LA Health, every time different information and no feedback. They tell me I need to cancel my current medical before they approve my new policy but they can't tell me if my maternity benefit is transferred as well. I can't take a R30 000 gamble on a " I think it should"!

The lack of communication and efficiency lead to the issue not being sorted in due time, mean that I will need to pay the next month's account rather than the company, because it's too late for payslip submissions.

VERY frustrated and disgusted