Worst experience in claiming my vitality fitness assessment fee back

I would like to share my ordeal with Discovery Health. I did my vitality fitness assessments at Samantha Dunbar Biokineticist under T Nobre who is in the vitality network. I paid for the assessments upfront in line with the vitality guidelines on the Discovery website. At the time of the assessment, I had plenty of savings on my medical aid.

Points were allocated successfully. However, the claim I submitted was rejected. I was subjected to a rat race between Health and Vitality, being sent from pillar to post with useless reasons like "a biokineticist cannot bill for fitness assessment" to "the icd 10 code on the statement is wrong". Now I am being told that the practitioner who assisted me is not part of the vitality network, the practitioner claims the contrary. Why is it that when I have to claim my money back from the medical aid I am subjected to such nonsense!