CW
Clifford W

1 reviews | Active since Apr 2018

04 Apr 2023, 08:09

Worst experience ever from both sectors!!!

Worst experience ever in my life. Very unprofessional and unskilled staff and ****s!! My medical aid increased by double during December when I got paid my salary for December and January together. Then they proceeded to double charge me in January again! After multiple calls averaging over 30mins per conversation to rectify this issue, I told them to cancel my medical aid and the debit orders, yet I still get debit ordered til today April even though I canceled and reversed etc and spoke to your consultants over the phone.

Let me not write a review on the terrible service you offered me when I was in an accident and how poorly you treated me. When the accident wasn't even my fault and your services malfunctioned.

Good job Discovery on ruining my day and wasting my time.

0
Replies (2)
Discovery Health
Discovery Health's reply04 Apr 2023, 10:09
Official
Dear Clifford W

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply04 Apr 2023, 14:27
Official
Dear Clifford W

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team