Worst experience ever

Worst experience ever.

On the 5th of January 2026 I called with regards to apple watch benefit billing for the cycle of October and Nov 2026 as I reached my December 2026 goals.

I received feedback/correspondence on the 6 January 2026 reads as follows

Dear Mr Mogale Thank you for contacting Discovery Vitality. Inquiry referenece: *** Apple watch payment will be debited on Saturday, 10 January 2026. The December goal cycle will be corrected before then as we will re run the debit and will recalculate the goals for each month. Therefore, the correct amount will be debited. For any queries visit our online support page: For any general product and information related questions why not Ask Discovery on our home page or for Discovery WhatsApp. This interactive platform is designed to help you with every day questions about Discovery's products, processes and services. View a detailed breakdown of the points you have earned on the and track your gym visits on the Gym Tracker on the gym, devices and fitness page.

I have called several times and was advised that the matter had been resolved, and that an amount of R624.93 would be debited on 10 January 2025. However, Discovery attempted to debit an incorrect amount of R1,041.55. Each time I contact your call centre, I am sent from pillar to post. New reference numbers are created with every call, yet no meaningful assistance or resolution is provided. This has caused significant frustration and inconvenience.