Worst Experience Ever

I had an issue when I took my son to see a doctor and was told that I have to pay for the visit , however the as part of my benefit I should have access or able to use the benefit if necessary pending circumstance (obviously) how ever that was not the case instead I sent an email with the query (WRefNo# ********** 123#- -MailRef# ********** 461#- ) and the response was so poor I was sent the same thing that I read on line with no detail at all.

I then sent another mail back and then someone called but it was so quick then the call ended then I get an email stating that you guys attempted to contact me and I need to give a time that I am available and I must allow 2-3 working days , which is utter nonsense and that's beside the point there was other questions I had other concerns that still has not been addressed.

I hope that this gets attended to ASAP it really feels like I am dealing with Telkom .

My contact number is ********** 998